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General FAQ'S |
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Q.
Why Should I Join 1-800-Fixed-Up? |
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A. 1-800-Fixed-Up is designed to help service
professionals like you. 1-800-FIXED-UP offers a unique way
to expand your customer base and grow your business. You will
be connected with potential customers who are in need of your
expert knowledge and services. We will provide you with 100%
verbally confirmed, targeted leads from customers seeking
your services.
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Q. How do
I qualify to become part of 1-800-Fixed-Up's professional service
network? |
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A. To qualify you'll
need to have a valid trade license as required by local authorities.
You must carry adequate liability insurance coverage and workers
compensation coverage (when applicable). |
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Q. Does 1-800-Fixed-Up advertise? |
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A. 1-800-FIXED-UP uses multiple advertising
sources such as search engines, TV, radio, print, and billboard
advertisements.
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Q. How do I receive customer service? |
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A. Customer service is a vital component
and indicator of a company's level of success. Please contact
us with any concerns you may have. If there is a way you feel
we can improve your experience with 1-800-FIXED-UP please
let us know.
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Q. Is it safe to submit payment information online? |
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A. Yes. 1800fixedup.com uses industry standard,
128-bit encryption to ensure secure Internet transactions.
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Q. How will customers find my company? |
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A. There are two ways a prospective customer
can find you.
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- Directory listing- Customers select a category and zip
code and we display your companies profile for matching
task categories in your area. Membership level determines
position ranking.
- Lead generating - Once a potential customer submits a
project, we assign that lead to you. Once you receive the
lead, you are required to contact the customer to discuss
the scope of their project in further detail.
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Lead Generating |
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Q.
What is a Lead Generating service? |
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A. Our Lead Generating program is a great
way to connect your business with customers in need of your
services and expertise. Homeowners submit their project information
to us and we share that information with our members whose
profile matches the project type and geographical location.
Leads are sent via email, fax, or phone (emergency services
only). Leads are priced according to estimated project cost
and locations.
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Q.
How will I receive leads? |
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A. Receiving leads is simple and you may
choose from any of the following delivery methods:
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- E-mail
- Fax
- Phone (emergency services only)
All leads will be listed in your control panel under
"My Leads."
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Q.
Where can I view a sample lead? |
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A. To view a sample lead, click
here.
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Q.
Is a lead fee assessed even if I am not awarded the project? |
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A. With 1800fixedup you pay a fee for every
lead regardless of outcome. Click on the link to estimate
how much revenue you can generate even if you are only awarded
a few jobs. Lead Calculator
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Q.
How much does 1-800-FIXED-UP charge for its lead service? |
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A. Our Lead fees are based on the size and
geographical location of the project requested. We have a
competitive pricing structure. To see pricing details, click
here.
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Q.
Can I dispute an invalid lead? |
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A. Yes. Although we screen every lead, sometimes
an invalid lead slips through. Leads that contain bad contact
information, fictitious information, and/ or obscenities will
be credited upon confirmation. Lead credits can be requested
in your control panel. You must notify us within 3 days of
receiving a fictitious lead.
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Q.
Can I limit how many leads I receive? |
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A. Yes. You have the option to stop receiving
leads at any time. If you would like to stop receiving leads,
simply log in to your control panel and deactivate your lead
generating program. You may re-activate the service at any
time.
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Q.
How many members receive leads for each project? |
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A. 1-800-FIXED-UP sends each lead to a maximum
of 3 service providers. The number of service providers that
receive leads is also dependent on the categories.
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Directory Listings
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Q.
How does a directory listing work? |
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A. We have two different membership programs
for you to choose from. To decide which program is right for
your business, click
here.
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Q.
How much does a directory listing cost? |
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A. To see 1-800-FIXED-UP's pricing structure
and details on our Directory Listing memberships, click
here.
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Q.
Why should I become a Premium member? |
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A. Premium members appear to customers first
in the directory listing. The key to any successful marketing
strategy is to be seen and to be recognized as a professional.
See complete details of our Premium
membership.
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Q.
Q. What is the difference between lead generator plan and directory
listing plan? |
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A. With the lead generator plan you will
only receive targeted leads from potential customers matching
your trade(s) and location preferences. There is a fee for
each matched lead you receive. With a directory listing, potential
customers can browse our listings and access your company's
information (i.e. phone #, address, website, logo, business
hours and company description). You will also be able to combine
our directory listing service with our lead generator program
to maximum your company's exposure.
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Control Panel
FAQ's |
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Q.
How do I add money to my account? |
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A. From your control panel, click on "My
Money." Under the Lead Generator heading, click on the "Add
Money" button.
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Q.
How do I upgrade from Basic service to Premium service? |
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A. Simply click on the "My Membership" tab
in your control panel and select Premium.
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Q.
Can I downgrade from Premium service to Basic service? |
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A. This can only be done when your membership
is due for renewal.
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Q.
How do I change my directory listing payment option? |
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A. From your control panel, click on "My
Money." Under 'Directory Listing," click on "edit" and change
your payment option. (Note: You may only upgrade from monthly
to annual payment plan and once you upgrade, a new 1-yr subscription
will take effect.)
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Q.
How do I change my credit card information? |
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A. From your control panel, click on "My
Money." Scroll down to "credit card info" and click "edit."
You will be allowed to input your new card information.
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Q.
Can I suspend 1-800-FIXED-UP's lead generating service? |
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A. In your control; panel move your mouse
over "My Company" tab then select "Contact Info" at the bottom
you will see your status for receiving leads, to change that
status click on edit.
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Q.
How can I determine when my membership will expire? |
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A. Just click on the "My Money" tab from
your control panel.
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Q.
Will my membership renew automatically? |
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A. Yes. To cancel your membership, you must
notify us at least 10 days prior to your renewal date.
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Other
Questions. |
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If you have any additional questions or concerns,
please contact
us using our on-line form.
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